Informations

Each passenger must have their identity card for domestic flights and their passport for international flights. In the latter case, be aware that you may also need a visa.

It is the responsibility of each passenger to verify the validity of their travel documents and to check with the consulates and embassies the formalities to be fulfilled as well as the migratory, sanitary and customs requirements applicable in the countries of departure, transit or destination.

In addition, each passenger must assume the consequences of their non-observance or non-compliance with such procedures and the costs of penalties or infractions that correspond to them, not having the right to claim or hold any responsibility to Argentina Fly.

We recommend traveling with small "carry on" luggage (dimensions 25cm x 35cm x 55cm). The number of pieces allowed per person and their maximum weight will depend on the type of aircraft to be used and the flight to be made.

Your pet is welcome on board, as long as it is small, has the corresponding documentation and its sanitary book, travel in its kennel and fit in the passenger cabin.

All passengers must show up at the airport at least 15 minutes before the scheduled departure time for domestic flights, and at least 25 minutes before for international flights.

A member of our team will greet you upon arrival at the airport, at the agreed place and time. Once there, we will assist you in the boarding process and the security check, and we will accompany you to your aircraft.

A member of our team will accompany you during international formalities, such as immigration and customs, corresponding to your private flight.

You may request access to a VIP lounge, subject to availability at each destination, which will be charged in addition to the rate of your flight. Keep in mind that in some cases, your bank or your credit card cover this type of services.

On all flights, an on-board service is offered that includes snacks, cold drinks, tea and coffee. In addition, we offer a variety of newspapers and magazines as reading material.

You can request a personalized on-board service, subject to availability, which will be charged in addition to your flight fare.

Some aircraft have satellite phone and wifi internet. This service is on demand and has an extra cost. Do not hesitate to contact us to find out if it is available for your flight.

We recommend booking as far in advance as possible, or in other words, as soon as you are in a position to confirm your trip, to ensure the availability of the aircraft.

Flights can be booked by paying a deposit equivalent to 30% of the total service. The remaining balance of 70% must be paid at least 20 days before the date of flight. Any reservation less than 20 days before the date of flight must be fully paid prior to the flight (see payment methods).

You can send us your booking request by e-mail to info@argentina-fly.com.

For recreational flights, a different reservation policy may apply, which will be indicated in the corresponding service section.

The reservations will be confirmed by email, once the payment of the deposit or of the entire service has been credited.

Any change requested by the customer for a reserved and confirmed flight, such as dates, times, destinations or others, will be subject to the availability of the aircraft and any additional costs that may apply.

The request must be made at least 72 hours before the date of flight. For any change requested within 72 hours before the date of flight, a penalty of 30% of the total original price will be charged, in addition to the extra costs that may apply for the change itself.

If there is no availability to make the requested change and the customer cannot comply with the original itinerary, or if the customer does not accept a modification in the rate as a result of the requested change, the service will be cancelled and penalties will apply as in the case of cancellation by the customer, specified in the "Cancellations" section.

In case of cancellation by the customer, the following penalties apply: more than 15 days before the date of flight, 30% of the total service. Between 15 and 6 days before the date of flight, 50% of the total service. Between 5 and 2 days before the date of flight, 75% of the total service. Less than 2 days before the date of flight, 100% of the total service.

In the event of cancellations by Argentina Fly or by the air operator, we commit to reimburse the full amounts paid out by the customer at the moment of the reservation.

For recreational flights, a different cancellation policy may apply, which will be indicated in the corresponding service section.

The rates displayed on our website are in Argentine Pesos (ARS), Brazilian Reals (BRL), Euros (EUR) and United States Dollars (USD), the latter being the reference currency. The VAT (value added tax) of 10.5% or 21% applies depending on the type of flight to be performed.

Rates can change without notice and their validity is only guaranteed in the reference currency (US dollar), from the moment the service is paid.

Payments can be made via deposit or bank transfer, prior to the date of flight. In anticipation of the delay that these transactions may imply, no payment will be recognized until the funds have been credited to the bank account.

Payments with a credit card (Visa, Mastercard, American Express) have a surcharge and are only available for our airplane and helicopter tours.

Unless expressly requested for advance billing, all invoices are issued within 10 business days after the date of execution of the flight.

Flight fares are calculated based on fuel prices and current operational costs at the time of service quotation issuance. Additionally, our rates are based on the United States Dollar (USD) as the reference currency.

In the event of increases in the aforementioned costs between the quotation date and the payment date, or in the case of paying for a flight in another currency and if a devaluation of that currency against the dollar were to occur between the payment date and the flight date, the customer will be offered the option to pay the corresponding difference or request a refund of the amounts paid at the time of booking, proceeding in the latter case to the cancellation of the service without prejudice to any penalties.

If case of refunds, the same payment method and the same currency with which the reservation was made will be used.

Any fee or bank commission for this transaction will be borne by the client and will be deducted from the amount to be reimbursed.

In addition, an administrative fee equivalent to 5% of the amount to reimburse will be charged to the client (not applicable if the refund originates from a cancellation of the service by the operator, unrelated to weather reasons).

Processing of the refund request and payment term may take up to 10 business days.

The pilot is solely responsible to decide whether a flight can be conducted or not due to weather conditions.

In case of adverse weather at the time of your flight preventing the operation from being carried out, you can either ask for a refund (check our refund policy) or reschedule the activity.

If you elect to reschedule the flight in advance due to weather forecast, the policies specified in the section "Changes to the reservation" will apply.

If you elect not to travel due to weather conditions at the scheduled time but flights are still operational, a cancellation fee of 100% of the total service will apply.

For recreational flights, a different policy may apply, which will be indicated in the corresponding service section.

An aircraft initially booked may be replaced by another of similar category and providing equivalent services, due to operational or technical reasons, or force majeur. If this was not possible due to lack of availability, aircrafts of other categories will be offered and if there was a difference in the rate, it will be charged to the customer as an additional charge on the original quotation. If the customer was not to accept the change, the amount paid upon reservation will be refunded and the flight will be canceled without prejudice to penalty.

A flight may be subject to delay or rescheduling, and flight times may vary due to weather, air traffic control, or force majeure. We commit to rapidly reorganize the service in question. The customer will not be able to hold Argentina Fly responsible for a change in the itinerary based on some of the aforementioned reasons.

Argentina Fly provides advisory services and acts as an intermediary between the customer and the air operator. Argentina Fly is not a direct or indirect airline, does not act as an air carrier, and does not own or operate any aircraft.

Argentina Fly only offers services from air operators that are authorized by the National Civil Aviation Administration (ANAC) according to the Argentine Civil Aviation Regulations (RAAC) Part 135 and Part 121 or their equivalents in the case of foreign carriers.

The air operators are solely responsible for the air transport services provided to the clients of Argentina Fly, and for compliance with the requirements and applicable regulations for carrying them out.

All passengers are covered by the insurance of the operator of each aircraft. Argentina Fly does not provide any additional coverage.

On March 11, 2020, the World Health Organization (WHO) declared the COVID-19 outbreak as a global pandemic, and its consequences were no longer unforeseen or unexpected circumstances. Since then, the outbreak has evolved rapidly, and governments around the world have taken swift action to slow the spread of COVID-19.

Therefore, no exceptions will be made to the applicable charges or penalties for requests for changes or cancellations due to causes related to COVID-19.