Information and terms

Each passenger must have an identity document for domestic flights and a passport for international flights. In the latter case, please note that a visa may also be required.

The client’s contractual obligations regarding documentation, visas and entry requirements are detailed under Client documentation.

We recommend travelling with small carry-on type luggage (25 cm x 35 cm x 55 cm). The permitted number of pieces per person and their maximum weight will depend on the aircraft type and the flight to be operated.

The operator or pilot may reject luggage that does not meet the indicated conditions or could affect flight safety. Any delay, additional cost or cancellation related to luggage will be subject to the applicable contractual terms.

Your pet is welcome onboard, provided it has the required documentation and an up-to-date health record. In some cases, and at the operator's request, it must travel in its carrier, which must be able to be accommodated in the passenger cabin. This service is subject to operator authorization and to the characteristics of the assigned aircraft.

All passengers must arrive at the airport at least 15 minutes before departure for domestic flights, and at least 25 minutes before departure for international flights. The exact arrival time may vary depending on the airport, type of operation and applicable requirements, and will be advised for each flight.

If the client expects to be delayed, they must notify us immediately. The operator may accept or reject the delay depending on availability and operational limitations. If waiting is not possible, it may be considered a no-show (see Cancellations). Any cost arising from an accepted delay will be borne by the client.

When applicable depending on the airport and operation, a member of our team may meet the client upon arrival, at the agreed place and time, assist with boarding and accompany them to the aircraft.

When applicable, a member of our team may accompany the client through international formalities, such as immigration and customs, depending on the airport and flight operation.

You may request access to a VIP lounge, subject to availability at each destination, which will be charged in addition to the flight rate. Please note that in some cases your bank or credit card may cover this type of service.

Depending on the assigned aircraft and operator, onboard service may include snacks, cold drinks, tea and coffee, and in some cases newspapers and magazines. A customized service may also be requested, subject to availability and additional cost.

Some aircraft have satellite phone and Wi-Fi internet. This service is subject to availability and may have an additional cost. Please ask us whether it is available for your flight.

We recommend booking as far in advance as possible, as soon as the client can confirm the trip, to improve the chances of aircraft availability.

Flights are booked by paying a deposit equivalent to 30% of the total service price. The remaining 70% balance must be paid at least 20 days before the flight date.

If the remaining 70% is not paid within the established deadline, the booking will automatically be considered cancelled by the client. In this case, the deposit paid will be retained as a penalty and the flight will be cancelled.

For bookings made within 20 days before the flight date, the full service price must be paid in a single payment (see payment methods).

Payment allows the booking process to begin or move forward, but does not by itself imply final flight confirmation. By making a payment, whether as a deposit or for the full service, the client confirms having been able to consult this section and the specific conditions informed for the booking.

The client may send the booking request by e-mail to info@argentina-fly.com.

For recreational flights, a different booking policy may apply and will be indicated in the corresponding service section.

Quotes and aircraft availability information are indicative and do not imply a firm booking until written confirmation is received from Argentina Fly.

The booking will be confirmed by e-mail once the necessary conditions have been met and the operator’s final acceptance has been obtained. Until then, availability may change.

Any modification relating to the flight, including dates, times, route, onboard services or other operational or commercial conditions, must be channelled through Argentina Fly by e-mail, WhatsApp or another usual written medium.

The crew, operator personnel or any third party connected with the operation are not authorized to modify prices, booking conditions or commercial terms. Any direct communication with them will only be valid if Argentina Fly later confirms it in writing to the client.

This approach helps maintain clear, traceable and consistent coordination between the client, Argentina Fly and the operator.

Any change requested by the client for a booked and confirmed flight, such as dates, times, destinations or others, will be subject to aircraft availability and any additional costs that may apply. Only one (1) change is allowed per confirmed booking.

The request must be made at least 72 hours before the flight date. For any change requested within 72 hours before the flight date, a penalty of 30% of the original total fare will be charged, in addition to any additional costs that may apply to the change itself. That 30% will not be refundable.

The change will be confirmed once all applicable amounts have been paid. Until then, the original booking remains in force under its initial conditions.

The rescheduled flight must take place within 180 days of the original date, unless expressly accepted by Argentina Fly. If that period expires without flying, the terms indicated under Cancellations may apply. If the rescheduled flight is later cancelled, the penalties that would have applied to the original flight at the time the client requested the change will apply.

If there is no availability to make the requested change and the client cannot comply with the originally booked itinerary, or if the client does not accept a fare adjustment resulting from the requested change, the service will be cancelled and the same penalties as for a cancellation by the client will apply, as specified under “Cancellations”.

Any additional change will be subject to approval by Argentina Fly.

In case of cancellation by the client, the following penalties will apply:

• More than 20 days before the flight date: 30% of the total service price.
• Between 20 and 10 days before the flight date: 50% of the total service price.
• Between 9 and 3 days before the flight date: 75% of the total service price.
• Less than 3 days before the flight date: 100% of the total service price.

Failure to appear at the agreed time, or a delay that the operator cannot accept, will be considered a no-show and will carry a penalty of 100% of the total service price.

If the booking cannot be confirmed for reasons not attributable to the client, or if the flight is cancelled by Argentina Fly or by the operator, the policy indicated under Refunds will apply, according to the amounts effectively available and any costs that may correspond.

For recreational flights, a different cancellation policy may apply and will be indicated in the corresponding service section.

The rates shown on our website are expressed in Argentine pesos (ARS), Brazilian reais (BRL), euros (EUR) and United States dollars (USD), the latter being the reference currency. VAT (value added tax) of 10.5% or 21% applies depending on the type of flight to be operated.

Flight rates are calculated based on fuel prices and operational costs in force on the date the service is quoted.

If relevant increases in those costs occur between the quote date and the payment or flight execution date, the client will be informed so they may pay the corresponding difference or request cancellation of the service without penalty on their part, in which case the refund policy will apply.

Once the service has been paid, the United States dollar will remain the reference currency for interpreting the economic validity of the rate.

Payments may be made by bank transfer or cash deposit before the flight date. Given the delay these transactions may involve, no payment will be recognized until the funds have been credited to the bank account.

If payment is not credited in time to operate the flight at the scheduled time, the service must be rescheduled subject to availability and additional costs payable by the client may apply. If the client does not accept the new date or does not pay the corresponding amounts, the terms indicated under Cancellations may apply.

Credit card payments (Visa, Mastercard, American Express) have a surcharge and are only available for our airplane and helicopter tours.

Unless advance billing is expressly requested, all invoices are issued within 10 business days after the flight execution date.

Flight rates are calculated based on fuel prices and operational costs in force on the date the service is quoted. In addition, our rates are based on the United States dollar (USD) as the reference currency.

If the above costs increase between the quote date and the payment date, or if a flight is paid in another currency and that currency is devalued against the dollar between the payment date and the flight date, the client will be offered the option to pay the corresponding difference or cancel the service without penalty on their part, in which case the policy indicated under Refunds will apply.

The quote covers the service according to the conditions agreed at the time of booking. However, additional operational costs may arise in connection with the execution of the flight, such as extraordinary permits, handling services, special catering, airport changes, waiting time, de-icing, repositioning or requirements from competent authorities.

Whenever the nature of the cost allows it, Argentina Fly will inform the client in advance for acceptance. If it is an urgent expense or necessary to preserve the operation or safety of the flight, it may be informed afterwards with the corresponding support.

These costs are independent from a general rate review due to fuel, operational costs or exchange rate (see Rate review) and are not governed by the flight cancellation or refund policies. If applicable, they must be paid by the client to maintain or execute the service, generally within 48 hours of notification unless another deadline is indicated.

In case of refunds, the same payment method and currency used for the booking will be used. Any bank expense or commission for that transaction will be borne by the client and deducted from the amount to be refunded.

In addition, an administrative charge of 5% of the refundable amount, or USD 200, whichever is higher, may be charged when the refund originates from a decision or request by the client. This charge will not apply if the refund originates from a cancellation of the service by the operator or Argentina Fly, nor when the applicable cancellation penalty is already 100% of the total service price.

If the funds have already been transferred to the operator or third parties, the refund will be subject to their effective return. Argentina Fly will assist with the corresponding process.

The processing of the refund request and payment timeframe will depend on the applicable payment methods and the effective availability of funds.

The pilot is solely responsible for deciding whether a flight can be operated due to weather conditions.

In case of adverse weather at the time of the flight that prevents the operation, the client may reschedule the service, subject to aircraft and operator availability, or cancel the flight, in which case the policy indicated under Refunds will apply.

If the client chooses to reschedule the flight in advance due to the weather forecast, the terms indicated under “Changes to the booking” will apply, including any costs or differences that may correspond.

If the client chooses not to travel due to weather conditions but flights are operational and the pilot considers that the operation can be performed safely, the penalties corresponding to a cancellation by the client will apply.

For recreational flights, a different policy may apply and will be indicated in the corresponding service section.

An initially booked aircraft may be replaced by another of a similar category for technical, operational or force majeure reasons. Such replacement will not be considered a breach of service nor give rise to automatic compensation.

If this is not possible due to lack of availability, aircraft from other categories will be offered and, if there is a rate difference, it will be charged to the client as an additional charge over the original rate or the policy indicated under Refunds will apply if the rate is lower. If the client does not accept that change, the same policy will apply, without penalty on their part.

A flight may be subject to delays or rescheduling and flight times may vary due to weather, air traffic control, airport restrictions or force majeure. The operator may modify schedules, airports, routes or stops when necessary. Argentina Fly will seek to assist with coordination or rescheduling when operationally possible. These situations do not in themselves constitute a breach by Argentina Fly when they arise from operational, regulatory, safety or force majeure causes beyond its control.

If the client or passengers expect to be delayed in arriving at the airport, they must communicate this immediately. In the event of any delay, the operator may accept or reject it depending on availability and operational limitations. If the delay is not accepted or prevents the flight from operating, it may be considered a no-show (see Cancellations). Costs arising from accepted delays will be borne by the client.

Argentina Fly provides advisory services and acts as an intermediary between the client and the air operator. Argentina Fly is not a direct or indirect airline, does not act as a carrier, and does not own or operate aircraft.

Argentina Fly only offers services from air operators authorized by the National Civil Aviation Administration (ANAC) under Argentine Civil Aviation Regulations (RAAC) Part 135 and Part 121, or their equivalents in the case of foreign carriers.

Air operators are solely responsible for the air transport services provided to Argentina Fly clients, and for compliance with the applicable requirements and regulations for carrying them out. Passenger insurance coverage will depend on the policies of the operator of each aircraft, with their terms, limits and exclusions. Argentina Fly does not provide any additional coverage.

Information regarding aircraft, onboard services, schedules or other features is indicative and based on data provided by operators or third parties.

The client, on their own behalf and on behalf of all passengers included in the booking, will be responsible for any damage, breakage or soiling caused to the aircraft as a result of accidents, improper use, negligence, failure to follow crew instructions or violation of safety procedures, as well as for the loss, removal or absence of aircraft items. This responsibility includes repair costs, replacement parts, replacement of lost, removed or missing items, and specialized professional cleaning, including stains or odors that cannot be removed using conventional cleaning methods.

If the conduct of one or more passengers is considered inappropriate, dangerous or contrary to safety rules, the operator may deny boarding, disembark them, interrupt or cancel the flight. In such cases, the situation will be considered attributable to the client and the terms under Cancellations and any applicable costs may apply.

Illness, indisposition or other personal circumstances of the client or passengers are not considered force majeure. In those cases, the usual change or cancellation terms will apply.

If the flight cannot be operated due to operational, safety, weather or force majeure causes not attributable to the client, the applicable rescheduling or refund terms will apply according to Weather, Delays and rescheduling or Refunds.